Thanks for shopping at Total Diag.

Shipping

Our aim is quite simple when it comes to shipping – we will ship all items within 1/ 2 working days, excluding bank holidays.
Smaller items (usually under 750g) will be sent via royal mail, non tracked.
All larger items (above 750g) will be sent via tracked courier.

Returns

If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your
refund.